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General – Popular FAQs

A Unique Student Identifier (USI) is a reference number made up of ten letters and numbers. It’s free, easy to create and you only ever need one.

If you enrol in nationally accredited training, your education or training provider will need to know your USI to issue you with your qualification, statement of attainment or award.

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Acceptable forms of identification:

Important: The personal details you enter must match those shown on your identification.

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Follow these steps to create a USI on behalf of another person.

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You can update your details on your USI account by:

  • Going to and select “Student Login”
  • Agreeing to the terms and conditions and login to your account
  • Clicking on Update Personal Details
  • Update the required information and click on Next.

Your personal details will now be updated.

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A VET transcript collates nationally recognised training outcomes from 1 January 2015 in a single record.

It can be used for:

  • credit transfer or demonstrating pre-requisites for further training
  • as a backup if the original documentation is lost and cannot be replaced
  • to provide qualifications to employers and licensing bodies
  • to reduce unnecessary retraining that can result from lost credentials.

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The Translating and Interpreting Services (TIS) is available by calling 131 450 (cost of a local call) for people who have difficulty in speaking or understanding English.

You will need to request TIS to contact the Office of the Student Identifiers Registrar on 1300 857 536 between 8.30am and 5pm (Australian Central Standard Time) Monday to Friday.

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The Student Identifiers Act 2014 and the Privacy Act 1988 outlines how the Office of the Student Identifiers Registrar must protect your privacy by:

* the USI Registry System containing minimal personal information
* students control who has access to their USI 
* the individual must authorise USI data collection and use.

All privacy enquiries can be completed through our online contact form

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•   Privacy
•   Return to FAQ Page

All privacy enquiries should be referred to: 

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The Unique Student Identifier (USI) commenced on 1 January 2015. Students who completed nationally recognised vocational education and training before that date did not require a USI to be issued with a VET qualification or statement of attainment.

Please contact the Registered Training Organisation (RTO) where you completed training for a copy of your VET qualification or statement of attainment.

If the RTO is no longer operating, you need to contact the relevant Vocational Education and Training (VET) regulator for your State or Territory for further assistance. 

•    for Victoria: Victorian Registration and Qualifications Authority VRQA
•    for Western Australia: Training Accreditation Council Western Australia TAC WA
•    for all other states and territories: Australian Skills Quality Authority ( ASQA

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Your internet browser may store a temporary file created when the USI Registry System was unavailable.

Try clearing your browser history, cookies and temporary internet files. CTRL+F5 helps clear your internet browser.

You can also try another device or internet browser, or restart your machine.

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To protect the privacy of the individual, we are unable to give out a USI without the student’s permission. 

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If you are unable to verify your

ID while creating a USI or updating your details, we have a quick and secure way to assist you.

You can create a help request in the Student Portal

Find out more: The USI and your identification.

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If you need help, please call us on 1300 857 536 or from outside on Australia +61 2 6240 8740. Our contact centre is open between 8:30am-6.30pm (Australian Eastern Standard Time), Monday to Friday (excluding national and South Australian public holidays).


If you would like to provide feedback, please complete the feedback form.

Office of the Student Identifiers Registrar (OSIR)
Last Modified on Thursday 21st March 2024 [653]