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About our team

The Office of the Student Identifiers Registrar (OSIR) supports students and education and training providers to access the USI Registry System to create, find, verify and update USIs securely.

The OSIR consists of 3 teams:

  • Digital and Project Services
  • Corporate Services, Communications, Stakeholder Relations and Customer Service
  • Policy, Data, and Compliance

Our executive

Craig Ward

Student Identifiers Registrar 

Craig Ward was appointed as the Student Identifiers Registrar in January 2024 and is responsible for administering the creation, storage, and use of over 15 million Unique Student Identifiers (USIs). He is supported by the Office of the Student Identifiers Registrar (OSIR) and the Department of Employment and Workplace Relations.

Craig remains dedicated to keeping the needs of students and providers at the forefront, committed to delivering a simple and secure customer experience, prioritising students' privacy, and ensuring individuals have control over who can access their personal information.

Craig is a senior leader with over 30 years of experience. He has worked with a range of organisations as a service delivery executive, and successful leadership in large enterprise teams underscores his passion for ensuring customers realise business value through service delivery.

Directors 

Suzana Bogosavljevic 

Director, Digital and Project Services

Suzana leads the Digital and Project Services teams. Suzana brings a wealth of experience to the USI team, following an extensive career within the public sector. She has worked across a broad range of skills, education and employment programs for numerous departments. 

    The Digital Services team oversees and leads the:

    • development, maintenance and enhancement of the USI Registry System and supporting applications
    • onboarding of clients to USI ICT systems
    • delivery of USI ICT functions for whole of government initiatives.

    Andrea Lindsay

    Director, Corporate Services, Communications, Stakeholder Relations and Customer Services 

    Andrea brings over 20 years of experience spanning Local, State and Commonwealth government. She is driven by her passion for communicating and engaging with people, to deliver the right message at the right time on their journey.

    The Customer team is responsible for: 

    • assisting students and education and training providers with their enquiries
    • managing all inbound contact channels.

    The Corporate Services team is responsible for providing the Student Identifiers Registrar and the OSIR with ongoing support, advice and updates regarding:

    • financial management
    • HR practices
    • departmental liaison
    • critical incident management
    • internal communication activities.

    The Corporate Services, Communications, and Stakeholder Relations team looks after:

    • the development and distribution of all USI communications products
    • all promotion and marketing activities
    • consultation and engagement activities with key stakeholders
    • the development of strong relationships across the education and training sectors.
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    If you need help, please call us on 1300 857 536 or from outside on Australia +61 2 6240 8740. Our contact centre is open between 8:30am-6.30pm (Australian Eastern Standard Time), Monday to Friday (excluding national and South Australian public holidays).

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    Office of the Student Identifiers Registrar (OSIR)
    Last Modified on Monday 15th January 2024 [224]