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Set up your password and security/check questions

For your security, your Unique Student Identifier (USI) account is protected by:

  • a password
  • two security/check questions.

You will need to set these when you create your USI. It is important to create answers to your security/check questions that you can remember.

If your education or training provider created your USI on your behalf, you need to set your security/check questions and answers when you first activate your account.

Your USI password

You must choose a valid password which contains:

  • a minimum of 9 characters
  • 3 of the following character sets:
    • lowercase letters (a-z)
    • uppercase letters (A-Z)
    • numbers (0-9)
    • special characters !@#$%^&*

Important facts about your password

  • your password cannot be the same as your USI
  • keep your password somewhere safe
  • you can change your password by logging into the USI Registry System and selecting 'Change your password'.

Security/Check questions and answers

When you create your USI, you will be given a list of security/check questions to choose from. You can also create your own questions. Your answers must be fewer than 40 characters.

You can change your security/check questions by logging into the USI Registry System and selecting 'Change security/check questions'.

When will my security/check questions be needed?

Your security/check questions assist in identifying you if:

  • you forget your password and need to reset it
  • you forget your USI
  • you contact our office
  • we find a USI account that matches your details.
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If you need help, please call us on 1300 857 536 or from outside on Australia +61 2 6240 8740. Our contact centre is open between 8:30am-6.30pm (Australian Eastern Standard Time), Monday to Friday (excluding national and South Australian public holidays).


If you would like to provide feedback, please complete the feedback form.

Office of the Student Identifiers Registrar (OSIR)
Last Modified on Tuesday 19th March 2024 [140]