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Contact us: Privacy matters

For privacy concerns about the USI initiative, your USI account or how we look after the personal information we collect, read our privacy information.

Have you received a 'Your USI was Located' notification?

If your training organisation has been provided with your USI, you will receive an automated email or SMS/text message from '' alerting you that your USI has been located. This normally happens when you enrol in a new training course. The organisation has not been given access to your account or the personal or contact details contained in it.   

A training organisation should only search for your USI with your permission.

If you have any privacy concerns, please contact us.

Contact us by phone

Our operating hours are 8.30am-5pm (Australian Central Standard Time), Monday to Friday (excluding national and South Australian public holidays).

Call us on 1300 857 536 or from outside Australia +61 2 6240 8740

Online contact form


Contact us by mail

Office of the Student Identifiers Registrar
C/- Department of Employment, Skills and Employment
GPO Box 9880
Adelaide SA 5001


Office of the Student Identifiers Registrar (OSIR)
Last Modified on Tuesday 13th July 2021 [239]