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FAQs

 

General – Popular FAQs

  • What is the USI?
  • ID for USI
  • Create a USI for someone else
  • Update your details
  • What is a VET transcript?
  • Do you have a translating and interpreting service?

 

System Developers FAQs

  • Access to the USI Registry System
  • What is the USI Developer Kit (DK)?
  • What is the Technical Services Contract (TSC)?
  • What is a machine credential?
  • What are the end point URL’s for the USI system?
  • What is the 3PT machine credential password?

or select from the articles below

Assistance – Translation and National Relay Services

Phone with speech bubbles

Translation Services 

If you have difficulty speaking or understanding English call the Translating and Interpreting Service (TIS National) on 131 450 for the cost of a local call. 

Ask TIS National to call the department on the appropriate number listed above. Alternatively, contact us on 1300 857 536 and we can connect with TIS while you are on the phone, and resolve your USI enquiry. 

National Relay Service

The National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.

Call 1300 555 727 (Speak and Listen) or go to the National Relay Service website for other options.  

For more information on the services above, visit https://www.dewr.gov.au/using-site/how-use-site

Translation Services 

If you have difficulty speaking or understanding English call the Translating and Interpreting Service (TIS National) on 131 450 for the cost of a local call. 

Ask TIS National to call the department on the appropriate number listed above. Alternatively, contact us on 1300 857 536 and we can connect with TIS while you are on the phone, and resolve your USI enquiry. 

National Relay Service

The National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.

Call 1300 555 727 (Speak and Listen) or go to the National Relay Service website for other options.  

For more information on the services above, visit https://www.dewr.gov.au/using-site/how-use-site

Still having trouble?

Phone with speech bubbles

Contact us

Phone us on our domestic number: 1300 857 536 or from outside Australia, phone us on our international number: +61 2 6218 0994

Our contact centre is open between 8:30am and 6:30pm (AEDT), Monday to Friday (excluding national and South Australian public holidays).

Check out our Contact us page for more ways we can help you.

Contact us

Phone us on our domestic number: 1300 857 536 or from outside Australia, phone us on our international number: +61 2 6218 0994

Our contact centre is open between 8:30am and 6:30pm (AEDT), Monday to Friday (excluding national and South Australian public holidays).

Check out our Contact us page for more ways we can help you.

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If you need help, please call us on 1300 857 536 or from outside on Australia +61 2 6240 8740. Our contact centre is open between 8:30am-6.30pm (Australian Eastern Standard Time), Monday to Friday (excluding national and South Australian public holidays).

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Office of the Student Identifiers Registrar (OSIR)
Last Modified on Thursday 14th December 2023 [9]