The Office of the Student Identifiers Registrar (OSIR) has a mission statement with 5 goals:  

• Goal 1: Know our market 
• Goal 2: Deliver a simple and secure customer experience 
• Goal 3: Support the Government and through it the nation 
• Goal 4: Innovate to improve our USI customer experience and do our work more efficiently 
• Goal 5: Enable and inspire team USI to take ownership and do its best work 

The Student Identifiers Registrar reports quarterly and annually on mission statement performance and key statistics. 

2020-21 first quarter at a glance 

• 238k new USIs created 
• 11.2m total USIs (as at 30 September 2020) 
• 1.95m self-service transactions 
• 0 notifiable data breaches reported to OAIC 
• 16k online help requests actioned 
• 217k transcript views / downloads 
• 29k calls handled 

Annual reports 

Our 2019-20 Annual Report describes:: 

• authorising legislation 
• highlights of the year 
• key statistics 
• performance against key performance indicators 
• the Registrar’s priorities for the coming year. 

Older reports 

• 2018-19 Annual Report 

• 2017-18 Annual Report 

Quarterly reports  

Our quarterly reports contain key statistics and describe our performance against our mission statement goals. 

• First Quarter Report of the Student Identifiers Registrar 2020-21.