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Inaccurate or incomplete VET transcripts

For students

There may be occasions where some information on a USI VET transcript is inaccurate or incomplete.

Because Registered Training Organisations (RTOs) vary in the frequency of reporting, your transcript may not include information about recently completed training. Training organisations report either quarterly or annually to the national VET collections, so there will always be a delay in displaying recently completed training.

Examples of inaccurate information: 

  • incorrect qualification/unit/module 
  • incorrect training outcome 
  • incorrect name. 

Reasons why VET training completed since 2015 is not shown in the transcript: 

  • the RTO has an exemption from reporting particular types of training 
  • the RTO was unable to collect or verify your USI for the report 
  • the RTO has not reported any data for the relevant reporting period yet. 

If your transcript is inaccurate, the RTO that delivered your training should be able to update your VET transcript. 
Remember – your VET transcript does not replace the qualification/statement of attainment from the RTO. 

IMPORTANT: The Office of the Student Identifiers Registrar and the National Centre for Vocational Education Research (NCVER) are unable to make any corrections to a VET transcript. 

Is your training nationally recognised?

If you’re not sure whether your training is nationally recognised, look for the Nationally Recognised training symbol on your certificate/statement of attainment. 

When did you complete the VET training?

Any VET training that you undertook before 2015 will not be shown on your VET transcript. 

Depending on the frequency of reporting by your RTO, your training may not appear until the following year. This includes any units or qualifications commenced, completed or changed since the last time your training organisation reported to the national VET data collection. 

Is your name incorrect?

If your name on your VET transcript is incorrect, you can fix it in your USI account:

Did you provide your USI to the RTO?

If not, you will need to provide them with your USI and a statement of attainment or qualification when asking them to update your VET transcript. 

How to fix inaccurate VET transcripts

Contact the RTO that delivered the missing VET training and ask them to check and correct the details. 

If the error occurs for training undertaken at multiple training organisations, you will need to contact each RTO individually. 
The RTO cannot update or correct training that you completed with a different training organisation. 

Your RTO will be able to make corrections by: 

  • updating inaccurate information 
  • adding missing information 
  • deleting inaccurate information. 

Corrections may take a few days and your RTO should contact you to confirm that the updates have been made. 

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If you need help, please call us on 1300 857 536 or from outside on Australia +61 2 6240 8740. Our contact centre is open between 8:30am-6.30pm (Australian Eastern Standard Time), Monday to Friday (excluding national and South Australian public holidays).


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Office of the Student Identifiers Registrar (OSIR)
Last Modified on Thursday 25th May 2023 [661]