Contact us

Who this is for: I am a student. I am doing training. I am studying. I am a parent or employer.

Before you contact us, please check our most common issues below, or visit our Help Centre for a range of self service options and frequently asked questions.

If you still need help, call us on 1300 857 536 (inside Australia) or +61 2 6218 0994 (outside Australia). 

Please note that if you are calling on behalf of a student or your child, we will need to speak with them directly if they are 15 years of age or older. 

Our contact centre is open to take your calls between 8:30am and 6:30pm (AEST), Monday to Friday (excluding national and South Australian public holidays).

Please note: We are not currently servicing students via email, so please call us or visit our Help Centre.

Who this is for: I am from a training organisation. I am from a higher education provider. I provide education or training.

You may be able to resolve your issue quickly by using our self-service options. Visit our Help Centre before contacting us.

If you still need to contact us, have your Organisation Code or RTO number ready so we can help with your enquiry.

Call us: Our contact centre is open between 8:30am and 6:30pm (AEST), Monday to Friday (excluding national and South Australian public holidays) on 1300 857 536 or from outside Australia +61 2 6218 0994.

To email us click on the more information link below. 

Who this is for: I am a system developer.

You may be able to resolve your issue quickly by using our self-service options. Visit our Help Centre before contacting us.

If you still need help and are a system developer or SMS vendor, click the link below and use the online form.

Visit our Help Centre for answers to our most frequently asked questions.

• Student FAQs
• Education or Training Providers (ETP) FAQs
• General – Popular FAQs
• System Developers FAQs