Crest of the Australian Government Unique Student Identifier-Logo

Contact us

Hello, how can we help?

Who this is for: I am a student. I am doing training. I am studying. I am a parent or employer.

Before you contact us, please check our most common issues below, or visit our Help Centre for a range of self service options and frequently asked questions.

If you still need help, call us on 1300 857 536 (inside Australia) or +61 2 6218 0994 (outside Australia). 

Please note that if you are calling on behalf of a student or your child, we will need to speak with them directly if they are 15 years of age or older. 

Our contact centre is open to take your calls between 8:30am and 6:30pm (AEST), Monday to Friday (excluding national and South Australian public holidays).

Please note: We are not currently servicing students via email, so please call us or visit our Help Centre.

Image
studentmediablock

Who this is for: I am from a training organisation. I am from a higher education provider. I provide education or training.

You may be able to resolve your issue quickly by using our self-service options. Visit our Help Centre before contacting us.

If you still need to contact us, have your Organisation Code or RTO number ready so we can help with your enquiry.

Call us: Our contact centre is open between 8:30am and 6:30pm (AEST), Monday to Friday (excluding national and South Australian public holidays) on 1300 857 536 or from outside Australia +61 2 6218 0994.

To email us click on the more information link below. 

Image
educationmediasummary

Who this is for: I am a system developer.

You may be able to resolve your issue quickly by using our self-service options. Visit our Help Centre before contacting us.

If you still need help and are a system developer or SMS vendor, click the link below and use the online form.

Image
systemdevelpersmain
Image
helpcentre

Privacy and feedback

 

Privacy matters

Find out about our Privacy Policy and submit your privacy concerns.

 

Give feedback

We value your feedback to help us improve our service. If you have a comment, compliment or complaint, you can contact us online, by email, phone or mail.

Did you find the information you were looking for on this page?
On a scale of 1 to 5, please provide a rating for how useful the information on this page was in answering your question.
Poor
Excellent
Did you find the content on this page easy to understand?
Don’t include personal or financial information. For example your phone number, email or credit card details.

If you need help, please call us on 1300 857 536 or from outside on Australia +61 2 6240 8740. Our contact centre is open between 8:30am-6.30pm (Australian Eastern Standard Time), Monday to Friday (excluding national and South Australian public holidays).

OR

If you would like to provide feedback, please complete the feedback form.

Office of the Student Identifiers Registrar (OSIR)
Last Modified on Monday 8th April 2024 [684]