System outages

Information for stakeholders affected by USI registry system outages

Current releases and outages

myID will be unavailable between 11:30pm (AEST) Saturday 9 August 2025 and 7:00am (AEST) Sunday 10 August 2025 to allow the ATO to undertake system enhancements.

Past releases and outages

Start dateEnd dateAdditional information
11:30pm (AEST) Saturday 26 July 20254:30am (AEST) Sunday 27 July 2025USI Registry System users were unable to access their accounts using myID due to the ATO undertaking system enhancements.
8:00am (ACST) Monday 7 July 20252:40pm (ACST) Monday 7 July 2025The USI Registry System (Student Portal, Organisation Portal and Web Services) experienced intermittent outages.
5:30pm (AEST) Monday 30 June 202511:00pm (AEST) Monday 30 June 2025The USI Registry System was unavailable to allow for the introduction of passphrases and multi-factor authentication (MFA).
9:00am (ACST) Thursday 26 June 20259:30am (ACST) Thursday 26 June 2025The USI Registry System was temporarily unavailable.
10:30am (ACST) Friday 9 May 20252:00pm (ACST) Friday 9 May 2025A Services Australia issue prevented some users from accessing services using Digital Identity.
12:00am (AEST) Thursday 8 May 20256:00am (AEST) Friday 9 May 2025The USI Registry System was intermittently unavailable to allow for scheduled maintenance.

Download the file below for a summary of the USI Registry System outages over the last 12 months.

System Outages Past 12 months - as at May 2025(PDF, 77.46 KB)
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We acknowledge the Traditional Owners and Custodians of Country throughout Australia and their continuing connections to land, sea and communities. We pay our respects to them, their cultures and their Elders; past, present and emerging.