Crest of the Australian Government Unique Student Identifier-Logo

Contact us: Students

Before you contact us, please check our most common issues below, or visit our Help Centre for a range of self service options and frequently asked questions.

If you still need help, call us on 1300 857 536 (inside Australia) or +61 2 6240 8740 (outside Australia). Please note that if you are calling on behalf of a student or your child, we will need to speak with them directly if they are 15 years of age or older. 

Our contact centre is open to take your calls between 8:30am and 6:30pm (AEST), Monday to Friday (excluding national and South Australian public holidays).

If you have undertaken any accredited training since 2015, you may already have a USI. Find it now.

If you have forgotten your password, reset it now.

If you still need help, call us on 1300 857 536 or from outside Australia +61 2 6240 8740

Our contact centre is open between 8:30am and 6:30pm (AEST), Monday to Friday (excluding national and South Australian public holidays).

For Help Reference Number enquiries, please allow 14 days for your enquiry to be resolved.

For urgent matters, call us on 1300 857 536 or from outside Australia +61 2 6240 8740

Our contact centre is open between 8:30am and 6:30pm (AEST), Monday to Friday (excluding national and South Australian public holidays).

We need to confirm the identity of the USI account holder before we can discuss your enquiry.

If you need to update your personal or contact details, you can do this through your USI account login.

You need 1 form of identification to update your first name, last name or date of birth.

Have you completed and submitted an evidence of identity form?

If yes, allow 5 working days for your enquiry to be finalised. If it has been more than 5 working days, call us on 1300 857 536 or from outside Australia +61 2 6240 8740

Our contact centre is open between 8:30am and 6:30pm (AEST), Monday to Friday (excluding national and South Australian public holidays).

If no, and your query relates to ID documents, please complete the Incarcerated Students Evidence of Identity form and email to forms@usi.gov.au

 

Have you completed and submitted an evidence of identity form?

If yes, please allow 5 working days for your enquiry to be finalised. If it has been more than 5 working days, please call us on 1300 857 536 or from outside Australia +61 2 6240 8740

Our contact centre is open between 8:30am and 6:30pm (AEST), Monday to Friday (excluding national and South Australian public holidays).

If no, and your query relates to ID documents, please complete our Aboriginal and Torres Strait Islander Peoples Evidence of Identity Form and email it to forms@usi.gov.au.

Was this page helpful?

If you need help, please call us on 1300 857 536 or from outside on Australia +61 2 6240 8740. Our contact centre is open between 8:30am-6.30pm (Australian Eastern Standard Time), Monday to Friday (excluding national and South Australian public holidays).

OR

If you would like to provide feedback, please complete the feedback form.

Office of the Student Identifiers Registrar (OSIR)
Last Modified on Tuesday 20th September 2022 [236]