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Contact us: Students

What is your enquiry about?

Choose one of the options below to find answers to your enquiry.

If you have undertaken any accredited training since 2015, you may already have a USI. Find it now.

If you have forgotten your password, reset it now.

If you still need help, call us on 1300 857 536 or from outside Australia +61 2 6240 8740

Our contact centre is open between 8:30am-5pm (Australian Central Standard Time), Monday to Friday (excluding public holidays).

For Help Reference Number enquiries, please allow 14 days for your enquiry to be resolved.

For urgent matters, call us on 1300 857 536 or from outside Australia +61 2 6240 8740

Our contact centre is open between 8:30am-5pm (Australian Central Standard Time), Monday to Friday (excluding public holidays).

We need to confirm the identity of the USI account holder before we can discuss your enquiry.

If you need to update your personal or contact details, you can do this through your USI account login.

You need 1 form of identification to update your first name, last name or date of birth.

Have you completed and submitted an evidence of identity form?

If yes, allow 5 working days for your enquiry to be finalised. If it has been more than 5 working days, call us on 1300 857 536 or from outside Australia +61 2 6240 8740

Our contact centre is open between 8:30am-5pm (Australian Central Standard Time), Monday to Friday (excluding public holidays).

If no, and your query relates to ID documents, please complete the Incarcerated Students Evidence of Identity form and email to admin@usi.gov.au

 

Have you completed and submitted an evidence of identity form?

If yes, please allow 5 working days for your enquiry to be finalised. If it has been more than 5 working days, please call us on 1300 857 536 or from outside Australia +61 2 6240 8740

Our contact centre is open between 8.30am-5.00pm (Australian Central Standard Time), Monday to Friday (excluding public holidays).

If no, and your query relates to ID documents, please complete our Aboriginal and Torres Strait Islander Peoples Evidence of Identity Form and email it to admin@usi.gov.au.

You may be able to resolve your issue quickly by using our self-service options. Visit our Help Centre before contacting us.

If you still need help, call us on 1300 857 536 or from outside Australia +61 2 6240 8740

Our contact centre is open between 8:30am-5pm (Australian Central Standard Time), Monday to Friday (excluding public holidays).

Visit our Help Centre for all other topics and FAQs.

Office of the Student Identifiers Registrar (OSIR)
Last Modified on Friday 22nd January 2021 [236]