Most people who contact us could have solved their problem using our website. Please look at our Help Centre page before contacting us.
If your enquiry is about a Help Request that you have lodged, there is no need to contact us. We will contact you as soon as possible with an automated message advising you that your USI has been created or we will contact you for more information.
Contact us by phone
Office of the Student Identifiers Registrar phone support hours are 9am to 5pm Australian Eastern Time Monday to Friday, excluding public holidays, with a call back option for Western Australia, South Australia, Queensland and the Northern Territory to 5pm their local time.
We normally respond to emails within 7 business days, however, if your question is urgent or you would like immediate support, please contact us by phone.
Calling within Australia: 1300 857 536
Calling internationally: +61 2 6240 8740
Contact us by mail
Office of the Student Identifiers Registrar
C/- Department of Education, Skills and Employment
GPO Box 9880
Adelaide SA 5001
People with a hearing or speech disability can use the National Relay Service (NRS) to access the Office of the Student Identifiers Registrar phone number. Call 1300 555 727 (speak and listen) and ask for 1300 857 536 or go to the NRS website for other options.
A translating and interpreting service (TIS National) is available by calling 131 450 (cost of a local call) for people who have difficulty in speaking or understanding English. Ask TIS National to call the Office of the Student Identifiers Registrar on 1300 857 536. TIS National provides interpreting in more than 160 languages and dialects.