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To improve usability, the updated EOI forms are available in Microsoft Word or PDF and can either be edited digitally or printed for manual completion. We hope these changes will support timely form completion for training or education providers. The forms are available now on our Evidence of Identity web page .  We will no longer accept the old forms from 1 March 2026. View the EOI forms now For …

Information for stakeholders affected by USI registry system outages Current releases and outages Relationship Authorisation Manager (RAM) will be unavailable between 11:30pm (AEST) Thursday 18 September 2025 and 1:00am (AEST) Friday 19 September 2025 to allow the ATO to undertake system enhancements. Past releases and outages Start date End date Additional information 11:30pm (AEST) Saturday 6 …

Learn about USI verification, student name formatting, and provider responsibilities. Higher education providers need to encourage students to: create their USI as soon as possible use identification stating their legal name use the same verifiable identification document (ID) to create their USI and tax file number (TFN) to ensure Tertiary Collection of Student Information (TCSI) system …

The Student Identifiers Registrar is responsible for monitoring compliance as per the Student Identifiers Act 2014. Compliance with the Student Identifiers Act 2014 is essential to protect students and the reputation and quality of the education and training sector. We regulate conduct for breaches of: applying for student identifiers (i.e. not meeting privacy requirements or intentionally …

When it comes to your personal information and privacy, we commit to: being transparent with how we collect, use and disclose personal information keeping ourselves accountable retaining accuracy, confidence and security maintaining and respecting all personal information provided to us acting ethically and in your best interests. Privacy Privacy, by design, is embedded in our business practices …

The USI is a randomly generated alpha-numerical 10-digit identifier. Introduced in 2015, the USI is a linkage key, providing an important foundation for understanding and improving vocational education and training (VET) and higher education performance.  The USI initiative supports targeted policy making and resource allocation by the Commonwealth, state and territory governments to better meet …

An Evidence of Identity (EOI) form can be used if verifiable and non-verifiable identity documents are not available. The EOI forms are only available for students who genuinely do not have access to verifiable or non-verifiable identity documents and are either: Aboriginal and/or Torres Strait Islander incarcerated. For more information on using the EOI forms refer to the Provider Guide . …

Providers must have student permission to create, search for, or share a USI and view VET transcripts. Education or training providers must gain verbal or written permission from a student before: creating a USI on their behalf searching for their USI viewing and/or updating details on their USI account viewing their USI VET transcript sharing their USI and VET transcript with others. Providers …

Learn how international and Australian students can create a USI for studying in Australia or overseas. The following students must have a USI to receive their qualification and/or access Commonwealth financial assistance like VET student loans or HECS-HELP: international students studying vocational education and training (VET) or higher education in Australia students studying overseas with an …

Access support for users integrating and interacting with the USI Registry System. This page provides general troubleshooting information and integration support for the USI Registry System. Organisation Portal troubleshooting If you are unable to login through our Organisation Portal, check: your authorisations are still current and active in  Relationship Authorisation Manager  (RAM) Department …

Find tips for resolving Document Verification Service (DVS) errors. The USI Registry System uses the Document Verification Service (DVS) to verify student’s identification, USI and personal details. As a security measure our system is designed to time out when there’s been no activity (keystrokes) within a 15-minute period.  Unsuccessful verification You must use the Organisation Portal's …

Registered Training Organisations (RTOs) can access a USI vocational education training (VET) transcripts with student permission via the Organisation Portal. A student must grant the RTO  permission within their USI account to view their VET transcript. Access to a student's VET transcripts supports: enrolments credit transfers entitlement assessments troubleshooting transcript queries. How RTOs …

Learn how to integrate and authenticate with the USI Registry System as an in-house or third-party system developer. The USI Registry System provides secure access for education or training providers to manage a large volume of student identifiers with a Student Management System (SMS). This page guides new and existing software developers on how to integrate with web services, test their …

Learn how to find or verify a student's USI. Education or training providers are required to verify a student's USI for reporting purposes as well as for award conferral.  If a student has not provided their USI, an education or training provider may seek to find the student's USI in the USI Registry System.  How a provider finds or verifies a student's USI depends on whether they are connect to …

When you create your USI, you need to provide at least 2 contact details, preferably a mobile number and an email address. Keeping your contact details up to date It is important that your contact details in your USI account are current and accurate. Contact details options include: email address mobile phone number home phone number mailing address. You must provide your country of residence .  …

We value your feedback to help us improve our service. If you have a suggestion, complaint or compliment, we would like to hear from you.   You can provide feedback anonymously. Ways to provide feedback Use our online feedback form to share feedback or submit a complaint. Email CustomerFeedback@usi.gov.au . Phone: 1300 857 536 between 8:30am and 4:30pm (Australian Central Standard Time), Monday …

Access your USI VET transcript through your USI account to view and share nationally recognised training records. Your VET transcript A USI vocational education training (VET) transcript shows all your completed nationally recognised training since 2015.  It’s accessible through your USI account, it's government authenticated and it's free.  Use your VET transcript to: apply for a credit transfer …

Access essential forms and documents to manage student USIs. Choose from the options below to find the form or document you need: Evidence of Identity forms For students who do not have verifiable or non-verifiable identity documents. System access request Request access to connect to the USI Registry System. Provider guide Assist students without verifiable identification to create a USI or …

Our contact centre is open between 8:30am and 4:30pm Australian Central Standard Time (ACST), Monday to Friday (excluding national and South Australian public holidays). You can also get assistance by lodging an online Help Request which will be responded to by the USI team within 5 business days. Before contacting us, you can self serve via our website . Please refer to: create your USI find …

Education or training providers applying for a USI on behalf of an individual must give them a privacy notice to explain how their personal information will be used. The below entities may apply for a Unique Student Identifier (USI) on behalf of a student under sub-section 9(2) of the Student Identifiers Act 2014 : Registered Training Organisations (RTO) Vocational education and training (VET) …