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14 October 2025Page The address you've entered doesn't match any pages or content currently on this site. You may have followed an old link or the content may have moved or no longer be available. Here are some ideas to help you find what you were looking for: Check the address and try again Search for the content Browse for the content from the homepage Contact us and let us know what you were expecting to find. …Higher education providers compliance with Student Identifiers Act
Article To help stay compliant under the Student Identifiers Act (Cth) (the Act), please share the information below with the appropriate team members within your organisation. What is compliance? Ongoing compliance with the Act is essential to protect students and the reputation and quality of the education and training sector. Types of non-compliance under the Act fall into 3 primary categories: not …VET sector compliance obligations under the Student Identifiers Act
Article To help stay compliant under the Student Identifiers Act (Cth) (the Act), please share the information below with the appropriate team members within your organisation. What is compliance? Ongoing compliance with the Act is essential to protect students and the reputation and quality of the education and training sector. Types of non-compliance under the Act fall into 3 primary categories: not …Data requests
8 October 2025Page USI data can be permitted for use in education or training research. We are able to provide data on USI or personal information for education or training research. The Student Identifiers Act (the Act) provides that the Registrar may disclose this information if 2 conditions are met: The research relates to education or training. The request meets the requirements specified by the Ministerial …Login security update
Article When? Now. Why? It allows confirmation of identity. How? MFA means that students will receive a one-time code to their personal mobile number or email address when they create or activate their USI and each time they log in to their USI account. Don’t have a personal mobile number or email address? Students will need to answer 2 security questions. As an extra layer of security, passwords now …Key performance statistics - April to June 2025
Article Customer rating 88% rated us as 5 out of 5 stars. Self-service transactions 2.3 million logins to the USI Registry System. USI verification 7.7 million USI verification requests by providers. Recovered USIs/ passwords 764,000 recovered USIs/ passwords. Calls 42,000 calls handled. Help Requests 12,000 Help Requests closed. VET transcripts views 641,000 views by Students 18,000 views by providers. …Managing USIs in higher education
16 September 2025Page Learn about USI verification, student name formatting, and provider responsibilities. Higher education providers need to encourage students to: create their USI as soon as possible use identification stating their legal name use the same verifiable identification document (ID) to create their USI and tax file number (TFN) to ensure Tertiary Collection of Student Information (TCSI) system …Compliance
15 September 2025Page The Student Identifiers Registrar is responsible for monitoring compliance as per the Student Identifiers Act 2014. Compliance with the Student Identifiers Act 2014 is essential to protect students and the reputation and quality of the education and training sector. We regulate conduct for breaches of: applying for student identifiers (i.e. not meeting privacy requirements or intentionally …Privacy Values
15 September 2025Page When it comes to your personal information and privacy, we commit to: being transparent with how we collect, use and disclose personal information keeping ourselves accountable retaining accuracy, confidence and security maintaining and respecting all personal information provided to us acting ethically and in your best interests. Privacy Privacy, by design, is embedded in our business practices …Evidence of Identity forms
15 September 2025Page An Evidence of Identity (EOI) form can be used if verifiable and non-verifiable identity documents are not available. The EOI forms are only available for students who genuinely do not have access to verifiable or non-verifiable identity documents and are either: Aboriginal and/or Torres Strait Islander incarcerated. For more information on using the EOI forms refer to the Provider Guide . …Permission to access a student USI
15 September 2025Page Providers must have student permission to create, search for, or share a USI and view VET transcripts. Education or training providers must gain verbal or written permission from a student before: creating a USI on their behalf searching for their USI viewing and/or updating details on their USI account viewing their USI VET transcript sharing their USI and VET transcript with others. Providers …USI requirements
15 September 2025Page Learn how international and Australian students can create a USI for studying in Australia or overseas. The following students must have a USI to receive their qualification and/or access Commonwealth financial assistance like VET student loans or HECS-HELP: international students studying vocational education and training (VET) or higher education in Australia students studying overseas with an …Support and troubleshooting
15 September 2025Page Access support for users integrating and interacting with the USI Registry System. This page provides general troubleshooting information and integration support for the USI Registry System. Organisation Portal troubleshooting If you are unable to login through our Organisation Portal, check: your authorisations are still current and active in Relationship Authorisation Manager (RAM) Department …Document Verification Service tips
15 September 2025Page Find tips for resolving Document Verification Service (DVS) errors. The USI Registry System uses the Document Verification Service (DVS) to verify student’s identification, USI and personal details. As a security measure our system is designed to time out when there’s been no activity (keystrokes) within a 15-minute period. Unsuccessful verification You must use the Organisation Portal's …VET transcripts and RTOs
15 September 2025Page Registered Training Organisations (RTOs) can access a USI vocational education training (VET) transcripts with student permission via the Organisation Portal. A student must grant the RTO permission within their USI account to view their VET transcript. Access to a student's VET transcripts supports: enrolments credit transfers entitlement assessments troubleshooting transcript queries. How RTOs …System developers
15 September 2025Page Learn how to integrate and authenticate with the USI Registry System as an in-house or third-party system developer. The USI Registry System provides secure access for education or training providers to manage a large volume of student identifiers with a Student Management System (SMS). This page guides new and existing software developers on how to integrate with web services, test their …Verify or find a student's USI
15 September 2025Page Learn how to find or verify a student's USI. Education or training providers are required to verify a student's USI for reporting purposes as well as for award conferral. If a student has not provided their USI, an education or training provider may seek to find the student's USI in the USI Registry System. How a provider finds or verifies a student's USI depends on whether they are connect to …Personal information and contact details
15 September 2025Page When you create your USI, you need to provide at least 2 contact details, preferably a mobile number and an email address. Keeping your contact details up to date It is important that your contact details in your USI account are current and accurate. Contact details options include: email address mobile phone number home phone number mailing address. You must provide your country of residence . …Giving us feedback
15 September 2025Page We value your feedback to help us improve our service. If you have a suggestion, complaint or compliment, we would like to hear from you. You can provide feedback anonymously. Ways to provide feedback Use our online feedback form to share feedback or submit a complaint. Email CustomerFeedback@usi.gov.au . Phone: 1300 857 536 between 8:30am and 4:30pm (Australian Central Standard Time), Monday …Students and their VET transcripts
15 September 2025Page Access your USI VET transcript through your USI account to view and share nationally recognised training records. Your VET transcript A USI vocational education training (VET) transcript shows all your completed nationally recognised training since 2015. It’s accessible through your USI account, it's government authenticated and it's free. Use your VET transcript to: apply for a credit transfer …