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Please be advised that the USI Contact Centre operating hours are changing. Effective Monday 17 February 2025, the new hours are: Monday – Friday: 8:30 AM to 4:30 PM Australian Central Daylight Time (ACDT). Our phone number remains unchanged. We can be contacted on 1300 857 536  (inside Australia) or  +61 2 6218 0994  (outside Australia).  For assistance outside of these hours please refer to …

Learn about USI verification, student name formatting, and provider responsibilities. Higher education providers need to encourage students to: create their USI as soon as possible use identification stating their legal name use the same verifiable identification document (ID) to create their USI and tax file number (TFN) to ensure Tertiary Collection of Student Information (TCSI) system …

When it comes to your personal information and privacy, we commit to: being transparent with how we collect, use and disclose personal information keeping ourselves accountable retaining accuracy, confidence and security maintaining and respecting all personal information provided to us acting ethically and in your best interests. Privacy Privacy, by design, is embedded in our business practices …

Providers must have student permission to create, search for, or share a USI and view VET transcripts. Education or training providers must gain verbal or written permission from a student before: creating a USI on their behalf searching for their USI viewing and/or updating details on their USI account viewing their USI VET transcript sharing their USI and VET transcript with others. Providers …

Learn how international and Australian students can create a USI for studying in Australia or overseas. The following students must have a USI to receive their qualification and/or access Commonwealth financial assistance like VET student loans or HECS-HELP: international students studying vocational education and training (VET) or higher education in Australia students studying overseas with an …

Access support for users integrating and interacting with the USI Registry System. This page provides general troubleshooting information and integration support for the USI Registry System. Organisation Portal troubleshooting If you are unable to login through our Organisation Portal, check: your authorisations are still current and active in  Relationship Authorisation Manager  (RAM) Department …

Find tips for resolving Document Verification Service (DVS) errors. The USI Registry System uses the Document Verification Service (DVS) to verify student’s identification, USI and personal details. As a security measure our system is designed to time out when there’s been no activity (keystrokes) within a 15-minute period.  Unsuccessful verification You must use the Organisation Portal's …

Registered Training Organisations (RTOs) can access a USI vocational education training (VET) transcripts with student permission via the Organisation Portal. A student must grant the RTO  permission within their USI account to view their VET transcript. Access to a student's VET transcripts supports: enrolments credit transfers entitlement assessments troubleshooting transcript queries. How RTOs …

Learn how to integrate and authenticate with the USI Registry System as an in-house or third-party system developer. The USI Registry System provides secure access for education or training providers to manage a large volume of student identifiers with a Student Management System (SMS). This page guides new and existing software developers on how to integrate with web services, test their …

Learn how to find or verify a student's USI. Education or training providers are required to verify a student's USI for reporting purposes as well as for award conferral.  If a student has not provided their USI, an education or training provider may seek to find the student's USI in the USI Registry System.  How a provider finds or verifies a student's USI depends on whether they are connect to …

When you create your USI, you need to provide at least 2 contact details, preferably a mobile number and an email address. Keeping your contact details up to date It is important that your contact details in your USI account are current and accurate. Contact details options include: email address mobile phone number home phone number mailing address. You must provide your country of residence .  …

We value your feedback to help us improve our service. If you have a suggestion, complaint or compliment, we would like to hear from you.   You can provide feedback anonymously. Ways to provide feedback Use our online feedback form to share feedback or submit a complaint. Email CustomerFeedback@usi.gov.au . Phone: 1300 857 536 between 8:30am and 4:30pm (Australian Central Standard Time), Monday …

Education or training providers applying for a USI on behalf of an individual must give them a privacy notice to explain how their personal information will be used. The below entities may apply for a Unique Student Identifier (USI) on behalf of a student under sub-section 9(2) of the Student Identifiers Act 2014 : Registered Training Organisations (RTO) Vocational education and training (VET) …

You can provide your USI or USI VET transcript to organisations and education or training providers. Who needs your USI? Education or training providers, organisations and third parties such as licensing bodies need your USI.  Education and training providers need your USI to issue your qualification, award, testamur or statement of attainment. Certain organisations and third parties need your …

Connect to the USI Registry System and access information, tools and resources to manage USI. Explore resources and tools to help education or training providers effectively manage and promote the USI. Connecting to the USI Registry System Requirements for connecting to the USI Registry System portals and the functions available. Compliance Understand your compliance requirements, potential …

A list of key terms and their definition that are used in the USI Student and Organisation Portals This is a list of common terms used in the USI Portals and Registry System, that have specific meaning in the Unique Student Identifier (USI) context. USI account holder Any person with an active USI account who has set a password and security/check questions. Student Any person enrolled to study in …

Information to help you find, create and manage your USI. Your USI is your unique education number made up of 10 letters and numbers. It can be all letters but never all numbers. You only need to create it once and you have it for life. Your USI gives you access to a government authenticated record of all your vocational education and training (VET) achievements since 2015. You need a USI if you …

You can authorise a representative to update your personal details, make enquiries and access your USI VET transcript. An authorised representative can: make enquiries on your behalf update your personal details update your contact details get a copy of your USI vocational education training (VET) transcript. You can give permission to an authorised representative temporarily or ongoing basis.  …

To create a Unique Student Identifier (USI) on behalf of another person you must tick the box where it says ‘I agree to the terms and conditions'. It is important that you understand and agree to these terms and conditions before using the USI Registry System. The full terms and conditions are detailed below. Applying for a USI on behalf of another person You can apply for a USI on behalf of …