1. Home
  2. Contact Us

Giving us feedback

We value your feedback to help us improve our service.

If you have a suggestion, complaint or compliment, we would like to hear from you.  

You can provide feedback anonymously.

Ways to provide feedback

  • Use our online feedback form to share feedback or submit a complaint.
  • Call us.
  • Write to the below address:

    Customer Service 
    Office of the Student Identifiers Registrar 
    C/- Department of Employment and Workplace Relations
    GPO Box 9828
    Adelaide SA 5001

Read our customer feedback policy for more information about how we manage feedback.

Provide feedback

Complaints about training

To make a complaint about the training, behaviour or administrative practices of an education or training provider, contact the National Training Complaints Hotline on 13 38 73 (select option 4).

How to report fraud and corruption

If you suspect fraud, non-compliance or unlawful conduct in relation to the USI or the Office of the Student Identifiers Registrar you can report it via the Department of Employment and Workplace Relations:

  • email fraud@dewr.gov.au
  • phone (02) 6240 8888, where you can leave a detailed voicemail message and contact details
  • anonymously – report through the online reporting tool, Whispli
  • public interest disclosure – current and former public officials can report disclosable conduct, including fraud and corruption, to an Authorised Officer by contacting PID@dewr.gov.au.

Find out more on the department’s website on how to report fraud and corruption.

Online feedback form

Use the form below to submit feedback, compliments or complaints.

Your personal information is protected by law, including the Privacy Act 1988 and is collected by the Office of the Student Identifiers Registrar (OSIR) on this form for the purpose of gaining insights on the USI initiative under the Student Identifiers Act 2014 (SI Act).

Personal information is information or an opinion about an identifiable individual. Personal information includes an individual’s name and contact details.

Providing your personal information through the form is voluntary. However, if you choose not to provide your personal details, it may affect how OSIR can handle your enquiry. We may need to collect further information from you to process your request. If you do not provide this information, it may affect how we handle your request. In some circumstances, it may mean we are not able to process your request. 

If you include information about persons other than yourself in this form, you declare that you have provided this privacy notice to them and obtained their consent to provide their information to OSIR.

Personal information collected through this form will not ordinarily be disclosed to any other agencies or organisations. It will only be disclosed to other parties where you have agreed, or where it is otherwise permitted under the Privacy Act.

Your personal information is unlikely to be disclosed to overseas recipients.

Further information about how OSIR will manage your personal information, including how to access and correct your information and how to make a complaint, can be found in our Privacy Policy.

By using this form, you are agreeing to the privacy statement and policy outlined above.
 
Did you find the information you were looking for on this page?

Acknowledgement of Country

We acknowledge the Traditional Owners and Custodians of Country throughout Australia and their continuing connections to land, sea and communities. We pay our respects to them, their cultures and their Elders; past, present and emerging.