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Information for stakeholders affected by USI registry system outages Current releases and outages The USI Registry System may be intermittently unavailable between 8:00pm AEDT Thursday 15 January 2026 and 6:00am AEDT Friday 16 January 2026 to allow for scheduled maintenance. We apologise for any inconvenience. Past releases and outages Start date End date Additional information 8:00 pm (AEDT) …

Only created through the USI Student Portal. Use the login button to access. A Help Request is created in the Student Portal , if you are not able to: create your USI update your personal details. For further support with your USI account please call us . How can you create a Help Request? A ‘Request Help’ button will appear in the Student Portal if: one or more USIs match your personal details …

A USI is your free lifelong education number. You only need to create it once. Why you need a USI You need a USI if you are: studying nationally recognised vocational education and training (VET) seeking a VET student loan a higher education student seeking Commonwealth financial assistance e.g. HELP loan  or enrolling in a Commonwealth Supported Place a higher education student graduating. …

You can update your personal and contact details through the Student Portal. What are personal and contact details?  Personal details are first/middle/last name, preferred name, date of birth, country of birth, town/city of birth and gender. Contact details include email, mobile. home phone and postal address. Update personal details We recommend that you use the same verifiable identification to …

Call us for support with your USI account. Call us Our contact centre can help you with your USI. It is open between 8:30am and 4:30pm Australian Central Daylight Time (ACDT) , Monday to Friday (excluding national and South Australian public holidays). 1300 857 536  inside Australia +61 2 6218 0994  outside Australia. Translation services Call 131 450  for the  Translating and Interpreting …

All higher education students studying in Australia must have a USI. A USI is required to: be eligible for a Commonwealth supported place (CSP) and Commonwealth financial assistance (such as a help loan) graduate and receive their award. Students commencing study Students commencing higher education studies should: check if they already have a USI create a USI if they don't already have one use …

In accordance with Part 4 Division 5 Section 51 of the Student Identifiers Act 2014 , the Student Identifiers Registrar prepares and gives to the Commonwealth Minister for presentation to the Parliament a report on the operations of the Registrar during that year. The 2024-2025 Annual Report summarised the Student Identifiers Registrar focus on: continuous improvement and building trust …

Learn about what is required for your organisation to connect to the USI Registry System and the functions available. There are 2 ways to connect, either via the: Organisation Portal (recommended for managing small numbers of students). To log in you will need a Digital ID (e.g. myID) and RAM.  Web Services integration of Student Management System (SMS) (recommended for managing large numbers of …

To improve usability, the updated EOI forms are available in Microsoft Word or PDF and can either be edited digitally or printed for manual completion. We hope these changes will support timely form completion for training or education providers. The forms are available now on our Evidence of Identity web page .  We will no longer accept the old forms from 1 March 2026. View the EOI forms now For …

Registered Training Organisations (RTOs) can edit, add or delete training information displayed on a USI VET transcript. The USI Transcript Update Tool has been developed by the National Centre for Vocational Education Research (NCVER) and allows RTOs to update (edit, add or delete) training information that is displayed on a USI VET transcript. The USI Transcript Update Tool is accessed via the …

You can easily reset your USI password and regain access to your account with some simple steps. Forgotten your password? Reset it now Forgotten your password? Reset it now There are 4 ways to reset your password: Email address A link to reset your password will be sent to the email address connected to your USI account. This link is only active for 10 minutes. Check your spam/junk mail folder if …

It’s important that your personal data attached to your account is secure when you use our system. We provide a simple but secure way to create and maintain your USI account by: preventing any malicious attacks or data breaches by upholding cybersecurity measures on our systems only collecting personal information needed to create your USI verifying your identity document through an encrypted …

USI data can be permitted for use in education or training research. We are able to provide data on USI or personal information for education or training research. The Student Identifiers Act (the Act) provides that the Registrar may disclose this information if 2 conditions are met: The research relates to education or training. The request meets the requirements specified by the Ministerial …

All vocational education and training (VET) and higher education students in Australia must have a USI. Student exemptions Without a USI, you may not be able to graduate or receive a statement of attainment. Students may make a request to the Student Identifiers Registrar to be exempt from having a USI. The Registrar may decide to grant, or refuse to grant, the request. Before making a request …

You can create your USI or access your USI account using a Digital ID. A Digital ID is a safe, secure and convenient way to prove who you are online. You can use it at any time of the day and when you want to access online services. Set it up once, and then reuse it whenever you're asked to prove who you are. You can be confident your information is private, protected and secure. Find out more …

Customer rating 87% rated us as 5 out of 5 stars. Self-service transactions 2.5 million logins to the USI Registry System. USI verification 7.9 million USI verification requests by providers. Recovered USIs/ passwords 857,000 recovered USIs/ passwords. Calls 44,000 calls handled. Help Requests 15,000 Help Requests closed. VET transcripts views 674,000 views by Students 21,000 views by providers. …

Information for international students including when to create a USI, exemptions and translating services. International students who have completed all their study outside of Australia do not need a USI. International students studying vocational education and training (VET) and higher education in Australia must have a USI. A USI can only be created when you arrive in Australia and you cannot …

Understand provider reporting requirements for USIs and management of exemptions. Data and reporting requirements For data and reporting purposes, training and education providers need to follow appropriate reporting and legislation requirements: Standards for Registered Training Organisations (RTO) 2015 Student Identifiers Regulation 2014 Student Identifiers (VET Exemptions) Instrument 2021 …

We ensure the secure handling of personal information in compliance with the Privacy Act 1988 and Australian Privacy Principles. We are bound by strict confidentiality laws under Section 14 of the Privacy Act 1988 (Privacy Act) to protect how we collect, access and disclose your personal information. Our privacy obligations require us to: be open and transparent about how we collect and, use …

Our Privacy Policy ensures the secure handling of your data under the Privacy Act 1988. We are committed to handling your personal information in accordance with the Privacy Act 1988 (Privacy Act). Set out in Schedule 1 of the Privacy Act, we are an 'APP entity' that must comply with the Australian Privacy Principles (APPs). The Privacy Act and APPs regulates how we must collect, use, disclose …