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Update your details

You can update your personal and contact details through the Student Portal.

What are personal and contact details? 

Personal details are 

  • your name (first/middle/last name or single name as it appears on your verifiable identification (ID))
  • preferred name
  • date of birth
  • country of birth
  • town/city of birth 
  • gender.

Contact details are:

  • email
  • mobile
  • home phone 
  • postal address.

Update personal details

Your name on your USI account must match the name on your verifiable ID used to create the USI. If your name is incorrect on your USI, you can only change it by either:

  • providing a different verifiable ID that shows your correct name 
  • updating your name with the issuer of your ID and then using the updated ID to change your USI.

We recommend that you use the same verifiable ID to create your USI, Tax File Number (TFN) and myGov account. If you update your personal details for your USI, make sure to also update your TFN and myGov account.

This matters because to access Commonwealth financial assistance (ie through an eCAF application) your USI details need to match the information held by the Australian Taxation Office on your TFN. If the details in your application do not match, you will not be able to access a HELP loan until you correct the error.

Follow the steps below to update your name details or date of birth. You will need one form of verifiable ID.

  1. Visit the Student Portal.
  2. Agree to the terms and conditions and log in to your account.
  3. Select ‘Update Personal Details’.
  4. Select ‘Update’ on the field you wish to change (first name, last name, or date of birth).
  5. Enter your new first name, last name, or date of birth exactly as it appears on your form of verifiable identification.
  6. Select the form of verifiable identification and select ‘Next’.
  7. Enter verifiable identification details and select ‘Next’.

Your details are now updated, and you will receive a notification advising an update has been made. 

If your identification cannot be verified after 3 failed attempts, you can lodge a help request through the Student Portal and attach a photo of your ID for our team to action. Alternatively, you can call us.

Update more than one personal detail

If you need to change more than one personal detail e.g. first name and last name, please call us.

Updates that do not require verifiable ID 

You do not need verifiable ID to update your preferred name, gender, country of birth or town/city of birth.

You can update these details on your USI account by:

  1. Visit the Student Portal.
  2. Agree to the terms and conditions and log in to your account.
  3. Select ‘Update Personal Details’.
  4. Update your preferred name, gender, country of birth or town/city of birth then select ‘Next’.

Your details are now updated, and you will receive a notification advising an update has been made.

Update your contact details

It is important that you keep your USI contact details current to quickly access and share your USI.

Follow the steps below to update your email, mobile, home phone or postal address.

  1. Visit the Student Portal.
  2. Agree to the terms and conditions and log in to your account.
  3. Select ‘Update Contact Details’.
  4. Update the required information and select ‘Save’.

Need to update your details?

Log in to your USI account to update your details immediately.

Log in now

Related information

Personal information and contact details

Provide at least 2 contact details, preferably a mobile number and an email address.

Help Requests

Help if you are having issues creating or updating your USI.

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