Crest of the Australian Government Unique Student Identifier-Logo

Inaccurate or incomplete transcripts - employers

For employers

There may be occasions where some information on a USI VET transcript is inaccurate or incomplete.

Because Registered Training Organisations (RTOs) vary in the frequency of reporting, a VET transcript may not include information about recently completed training. RTOs report either quarterly or annually to the national VET collections, so there will always be a delay in displaying recently completed training.

A qualification isn’t listed on the VET transcript

There can be several reasons a certificate or statement of attainment presented by an RTO may not match a VET transcript: 

  • recently completed training might not yet have been uploaded to the national VET data collections (most privately funded RTOs report once a year and most government funded RTOs report every three months)
  • the student might not have provided their USI for that training, or the provider did not submit a USI with the relevant training information to the National VET Data Collections 
  • a small number of RTOs, courses, and individuals are exempt from the USI requirements. For example, training completed before 2015, national security and defence courses and single day courses completed before 2018.  

VET transcripts do not replace actual certificates or statement of attainments issued RTOs. In the first instance contact the RTO directly about with any questions.

Did you find the information you were looking for on this page?
On a scale of 1 to 5, please provide a rating for how useful the information on this page was in answering your question.
Did you find the content on this page easy to understand?
Don’t include personal or financial information. For example your phone number, email or credit card details.

If you need help, please call us on 1300 857 536 or from outside on Australia +61 2 6240 8740. Our contact centre is open between 8:30am-6.30pm (Australian Eastern Standard Time), Monday to Friday (excluding national and South Australian public holidays).


If you would like to provide feedback, please complete the feedback form.

Office of the Student Identifiers Registrar (OSIR)
Last Modified on Thursday 25th May 2023 [664]