Giving us feedback
We value your feedback to help us improve our service.
If you have a suggestion, complaint or compliment, we would like to hear from you.
You can provide feedback anonymously.
Ways to provide feedback
- Use our online feedback form to share feedback or submit a complaint.
- Email CustomerFeedback@usi.gov.au.
- Call us.
- Write to the below address:
Compliance Officer
Office of the Student Identifiers Registrar
C/- Department of Employment and Workplace Relations
GPO Box 9828
Adelaide SA 5001
Read our customer feedback policy for more information about how we manage feedback.
Complaints about training
To make a complaint about the training, behaviour or administrative practices of an education or training provider, contact the National Training Complaints Hotline on 13 38 73 (select option 4).
Fraud allegations
For allegations of fraud, identified non-compliance or unlawful conduct by staff made in the use or administration of USI, email CustomerFeedback@usi.gov.au or write to the Compliance Officer at the postal address shown on this page.
Online feedback form
Use the form below to submit feedback, compliments or complaints.