Reasons we might contact you | Unique Student Identifier

The Office of the Student Identifiers Registrar will contact you to:

send you a link to activate your USI account if your USI was created by someone else
send you a link to reset your password if you forget it
provide you with your USI if you forget it
advise you if a training organisation has updated your USI account details
advise you if a training organisation has looked up your USI
respond to your enquiries or any help requests that you lodge

‘Your USI was located’ notification

If you receive an automated email or SMS/text message from 'noreply@usi.gov.au' that 'Your USI was located', it means that a training organisation needed to find your USI number for the VET training course you have just enrolled in or completed.

Before a training organisation can issue a qualification they must ‘verify’ your USI in the USI Registry System to ensure that it is your USI by checking that the information you have given at enrolment matches your USI account.

If you have not provided your USI or it is incorrect and does not verify, the training organisation will need to use the 'Existing USI Search' in the USI Registry System or the 'Locate USI' function in the training organisation's Student Management System. An important privacy assurance feature of this function is the automated notification sent to you. This notification includes the relevant RTO number and ‘trading’ name as registered on training.gov.au.

Training organisations must have your permission before they use the ‘Existing USI Search/Locate USI’ function. This function only allows a training organisation to see your USI number. No personal or contact details can be seen by the training organisation.

The ‘trading’ name included in the notification may be different to the name used by your training organisation. Your training organisation should tell you if their trading name is different to their legal name or display name.

Report any suspicious or unauthorised activity

Please contact us to report any suspicious or unauthorised activity relating to your USI or the USI Registry System.

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If you need help, please call us on 1300 857 536 or from outside on Australia +61 2 6240 8740. Our contact centre is open between 8:30am-6.30pm (Australian Eastern Standard Time), Monday to Friday (excluding national and South Australian public holidays).

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