USI web services – a seamless integration with your Student Management System
Higher Education Providers and Tertiary Admission Centres can now access the USI Registry System by integrating USI web services with Student Management Systems.
Once enabled, web services can help you to:
- verify single or multiple USIs
- find an existing student’s USI with their permission
- create single or multiple USIs at any time
- view and update personal and contact details for students that provide USI account access.
How to access USI web services
Education or training providers must submit a System Access Request Form to get access to USI web services. System developers can find out more about how to implement USI web services from our system developers support section. Find out more about USI web services and the USI Registry System.
Two new identity documents to create myGovID
To gain access to the USI Registry System, principal authorities within provider organisations need a myGovID. It’s a trusted government service to prove who you are online. There are now seven approved Australian identity documents that can be used when creating a myGovID – find out more.
Students can create their USI with a Digital Identity
Students can use a Digital Identity to create a USI or login to an existing USI account. They can also use their Digital Identity to login to other services online.
Creating a Digital Identity is like doing a 100-point identification check. Find out more about how students can create and use a Digital Identity.
Promoting the USI to higher education students
We want new university students to be prepared and get their USI now. Help them find out everything they need to know by sharing our graphics and captions on your social media channels, EDMs, publications and websites.
The Department of Education, Skills and Employment's Higher Education Division has also developed an information pack to help providers communicate the introduction of the USI to higher education students, staff, and wider stakeholders.
Resolving duplicate USIs
A student should only ever have one USI number. It is important that all student information is associated with the correct USI account. When creating a USI, our Registry System checks existing accounts and advises if a student has an existing USI. The matching tool uses a range of data fields to help identify potential duplicates. Education or training provider may come across students with a duplicate USI account.
How to resolve a duplicate USI:
- the student needs to contact us to verify their identity
- we will resolve the issue and notify you and the student of the USI that has been retained.
If the student cannot contact us, please call 1300 857 536 or email mailto:email@example.com and we will look into it.
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Two contacts required when creating USI for a student
If you create a USI on behalf of a student, you need to provide at least two contact details for them. We prefer an email address and a mobile number so we can contact students quickly if we need to. Additional contact details can be added if desired.
From 28 October 2020 the USI Registry System will be updated to mandate this requirement.
New USI web services released
Version 4 of USI web services was released on 30 September 2020. Any education or training providers using Version 3 will need to move to the new version by October 2021. For any questions, please email us at IT@usi.gov.au
Large call volumes during busy times
We understand that you have an important role in capturing student USIs at an early stage. Please be aware that we are receiving a large number of calls and your students may experience long delays while trying to contact us. We sincerely apologise for the delays experienced and any inconvenience caused.
We are making improvements to our website and how we manage our services to you, which will help with the delays. We ask you and your students to please remain patient with us as these changes are coming soon! Before calling us, we encourage students to use the self-service options on our website – we have lots of helpful information for providers and students.