What do Australian Apprenticeships Ambassadors think about the USI – Full Video Series
As mentioned in the last Bulletin, over the last few months, the USI Office had the opportunity to speak to four successful Australian Apprenticeships Ambassadors about their vocational education journey and what the USI means for them.
Watch the full video series, available on the USI website, featuring each Ambassador. Showing these videos to students will be a good way to help your students understand the benefits and value of the USI as well as helping to create a meaningful link between training and career pathways. You can link to the videos from our website, include them in your online student materials and display them on a screen in your enrolment office.
USI with Jessica Baczynski - Certificate III in Hairdressing
USI with Alex Halls - Certificate III in Landscape Construction
USI with Matt Morrissey - Certificate III in Commercial Cookery
USI with Kimberley Budgen - Certificate III in Business Administration
USI with Jess, Alex, Matt and Kim – A consolidated video featuring all four Australian Apprenticeships Ambassadors
Helping students to access their USI account
RTOs are encouraged to provide advice to students who may be having trouble accessing their USI account. The USI Office encourages RTOs to walk students through the process and point them to the resources available on the USI website.
Under no circumstances should RTOs use the student portal on behalf of their students or take any action that enables the RTO to see the password or check questions of a student.
Reminder: Are you using the Existing USI Search Tool/Locate USI correctly?
Almost 9 million USI accounts have been created. With more and more students owning a USI account, we strongly encourage RTOs to always check with enrolling students to establish whether they already have a USI. It is very likely that any person who has enrolled in nationally recognised training, including many short courses, since 2015 will have a USI, even if they don’t remember it.
When creating a USI, the USI Registry System will check existing accounts and advise if that student has an existing USI. The checking algorithm uses a range of data fields to help identify potential duplicates. This process has recently been updated to use more sophisticated data-matching techniques however, duplicates can still occur if enough details are legitimately changed or in some cases left out or poorly entered. Duplicate USIs are rare. If you or your student encounter a duplicate USI, you should contact the USI Office immediately as we can resolve it quickly.
Before creating a new USI for a student we recommend that you ask their permission to check for an existing USI for them, just in case. You can do this by using the Existing USI Search/Locate USI functions.
It is important to note that whilst you are encouraged to use the Existing USI Search/Locate USI functions to check if a student already has a USI, you must not use these functions as an auditing tool for your records. Remember, having access to their information is not the same as having their consent or permission to search for their USI. And remember, if you successfully locate a student’s USI using these functions, a notification will be sent to the student.
RTO TIP: Verifying USIs for students with single names
Do you come across students with just a single name? If a student only has a given name (no family name) on their form of ID then you will need to verify their USI as a single name only.
The USI Office has received quite a number of enquiries from students requesting to change their single name to a first and last name within the USI registry system, advising that their RTO has been unable to verify their USI in a single name format.
If you are using the Organisation Portal, first name and last name fields will be shown by default. In response to the question whether the student has a first name and family name e.g. John Smith? Select ‘No, the student only has one name’ and a single name field will then appear.
If you are using your own Student Management System (SMS) to verify USIs, please ensure that your SMS allows for students with single names. If you have any queries, talk to your system developer.
Please note that the USI Office cannot amend a single name to a first and last name if a student legally has a given name only.
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