Christmas and New Year break operating hours
The Office of the Student Identifier Registrar will be closed from 12.30pm (AEDT) on Tuesday, 24 December 2019 until 9am (AEDT) Thursday, 2 January 2020.
Students and training providers can continue to access the USI Registry System, website and all self-service options 24 hours a day, 7 days a week.
We wish all our customers a safe and happy Christmas.
AUSkey is changing
Have you got the right key to access government online services?
AUSkey will be replaced by a new whole of government digital identity service from April 2020, and all Registered Training Organisations (RTO) using the USI Registry system will be affected. Take the steps below now and get started with myGovID and RAM.
- Standard and Admin AUSkeys have been replaced by myGovID and RAM
- Device AUSkeys will be replaced by a new Machine-to-Machine (M2M) authentication solution.
Steps to get started with myGovID and RAM
To access government online services for your business you need to:
- Make sure your details on the Australian Business Register (ABR) are up to date
- Download the myGovID app to your smart device. It’s easy, just download and install the app from the Apple App or Google Play store
- Use identity documents to set up your myGovID
- Link RAM to manage who can act on behalf of your business online.
Don’t forget anyone you authorise will also need their own myGovID.
Organisation Portal Users
The RAM authentication solution is now available for RTOs with individual Australian Business Number (ABN) associates. See the Australian Taxation Office’s how to set up myGovID and RAM for more information on what you need before you download the myGovID app.
Watch the how to get started with myGovID and RAM video for a general overview.
Contact the ATO on 1300 287 539:
- myGovID option 2
- RAM option 3
- Technical issues option 4
A proactive approach
The Office of the Student Identifiers Registrar was recently praised for its approach to protecting personal information. Personal information is collected for the purposes of assigning USI to students, verifying students' identities, and providing students with access to transcripts.
Earlier this year the Office of the Australian Information Commissioner (OAIC) undertook a privacy assessment of the management of personal information under the Student Identifiers Act (Cth) 2014.
The OAIC found the team has:
- taken a 'privacy by design' approach to designing and operating the system it uses to manage transcripts
- a privacy-aware culture that is supported by ongoing training, refresher courses and awareness initiatives
- taken a proactive approach to privacy management by establishing an effective privacy organisational structure
- comprehensive policies and procedures to help ensure that personal information is managed an open and transparent way.
The USI now and into the future
On 19 November the Student Identifiers Registrar, Janette Dines, presented at the Community Colleges Australia (CCA) annual conference in Brisbane. This year’s conference theme was ‘Expanding Possibilities’, with a focus on how Australia’s not-for-profit community education providers are expanding how they serve their communities, in education, training and community services.
The Registrar’s presentation on the ‘USI — now and into the future’ updated delegates on the government’s future priorities for the USI initiative.
Janette’s presentation began with some key statistics such as:
- the oldest holder of a USI is 102 year old
- the average handling time for the Customer Experience Team is 7.3 minutes with an average waiting time (speed of answer) of 1.3 minutes
- on average students create 22.6 thousand USIs a week and organisations create about 3 thousand.
Janette also updated delegates on the Office of the Student Identifiers Registrar achievements, priorities and plans for the future since its relocation from Canberra to Adelaide, including:
- third-party access for VET authenticated transcripts
- digital identity and changes to AUSkey
The USI has a big agenda ahead of it over the coming years with the Government signalling its desire to expand the USI into higher education and then schools.
The presentation can be viewed on the USI website.
New DVS document
Centrelink Concession Cards are now available for use as a form of identity to create and update USIs through the Organisational Portal and student management systems.
This also means that the DVS Override function will no longer include Centrelink Concession Cards as a non DVS document type.
For further information, go to Using the USI Registry System
Proposed changes to the Student Identifiers Act
There are presently two Bills before the Parliament. The Bills propose to amend the Student Identifiers Act 2014 to:
- enable students to give certain third parties access to their transcript
- introduce penalties for fraudulently creating a USI or altering a transcript
- extend the operation of the USI to higher education students.
For further information, go to Legislation and history