This bulletin includes:
- New and Simplified Forgotten USI and Forgotten Password Functions
- Materials to help your staff and students
- Improved existing USI Search tool for RTOs now permanently available
- RTO Workshops in your capital city coming soon
New and Simplified Forgotten USI and Forgotten Password Functions
The USI Registry System has a new, simplified functionality to help students reset a forgotten password or recover a forgotten USI.
If they know their email address or mobile number used when creating their USI, students will no longer need to enter all their personal details, undergo an evidence of identity check, or correctly answer security questions.
Students can now choose any of the following options and then follow the prompts to either reset their password or retrieve their USI.
- Email address
- Mobile number
- Personal details (Please note: the personal details option has also been simplified but a document verification service or individual’s security questions will still need to be checked if this option is selected).
Materials to help your staff and students
Encouraging students to use the online self-serve function to retrieve their forgotten USI or password will save students and training providers wait time for responses to help requests.
USI Office assistance to students focusses on issues that cannot be resolved using online tools. If more students self-serve, the USI Office will be able to provide faster assistance and better service to RTOs.
Please ensure that student services staff are aware of this function and our updated FAQs. The Forgotten USI and Forgotten Password Fact Sheets are now available for RTO staff to distribute to students, include in enrolment packs or simply print as posters.
RTOs should also view the USI Help Centre for assistance with common problems.
Improved existing USI Search tool for RTOs now permanently available
As mentioned in the last bulletin, a new ‘Existing USI Search’ tool for RTOs was being trialed by the USI Office. This new tool was well-received and overall feedback from RTOs was very positive. The trial confirmed the new tool makes it easier in most circumstances for RTOs to find a USI for their students who may have lost or mis-transcribed their USI. This tool also helps to resolve verification issues RTOs may encounter.
The USI Office would like to thank all those who provided feedback.
The trial has concluded and the ‘Existing USI Search’ tool is now available on a continuing basis via the Organisation Portal.
This tool is currently not available through web services, however, the Organisation Portal facility is available to all RTOs including those currently using web services. RTOs should talk to their ICT services team if they want to access the Organisation Portal.
The USI Office expects to make a similar function available through web services in a future release.
RTO Workshops in your capital city coming soon
The USI Office will be running a series of interactive workshops for RTOs in all capital cities. With the upcoming release of the transcript service and major system upgrades, these workshops will give RTOs an excellent opportunity to learn about these new features and have their questions answered.
If your RTO is interested in attending, please email USIIT@education.gov.au by Friday, 22 April 2016. RTO staff who work with the USI Registry System on a daily basis are strongly encouraged to attend.
Further details about the workshops will be made available in the next couple of weeks.
For up to date information, please visit our website.