If you think the training information in your transcript is inaccurate or missing, you must contact the training provider that provided the training.
Only your training provider will be able to correct information.
The USI Office and the NCVER are unable to make any corrections to your transcript.
Your training provider can update the national record that is used to create a USI transcript by:
- Correcting inaccurate information
- Adding missing information
- Deleting inaccurate information
If you are unsure of the contact details for your training provider you can go to https://www.myskills.gov.au/registeredtrainers/search/ and search for the provider you trained with.
Note: RTO's (training providers) will only be able to update records they have lodged themselves. They cannot update training records you completed with a different training provider. If you have corrections to training you completed with more than one training provider you will need to contact each of them individually.
How long will the update take?
Corrections to your training records may take a couple of days depending on the complexity of the matter. Your training provider will be notified when the change is applied to the USI transcript, if you provide your correct contact details to the training provider they can let you know when the update has been applied.
Remember you can still use the paper qualifications or statement of attainment issued directly by your RTO if you need evidence quickly.
What if my training organisation is no longer contactable?
Remember, you can always use the certificates or other documentation given to you by your training provider as evidence of your training. The USI transcript does not replace the qualifications or documentation issued by your training provider. This transcript will be a useful backup to the original documentation. As you complete training over future years, your online transcript will grow.
If your training provider is no longer operating, the relevant VET regulator may be able to assist you in some circumstances.There are three VET regulators. Most training providers are regulated by ASQA. A smaller number of training providers in WA and VIC are managed by local state regulators (e.g. WA TAC, VRQA). To find the regulator for your training provider go to www.training.gov.au.
Please click here for a video explaining inaccurate transcript information and the process of getting it amended.