I have an AUSkey but am unable to log in to the agency's online serviceClose the I have an AUSkey but am unable to log in to the agency's online service FAQ item.
How can I get an additional AUSkey(s) for my businessClose the How can I get an additional AUSkey(s) for my business FAQ item.
I have forgotten my AUSkey passwordClose the I have forgotten my AUSkey password FAQ item.
If you have forgotten your AUSkey password you will need to register for a new AUSkey. You cannot request to have your password reset by the AUSkey Help Desk. Your password is only known to you and for this reason it cannot be reset. This ensures the security of your AUSkey is not compromised.
I am experiencing issues installing my AUSkey softwareClose the I am experiencing issues installing my AUSkey software FAQ item.
There could be any number of reasons for this. An AUSkey Technical Help Desk representative will be able to assist the client. Information is also available from https://abr.gov.au/AUSkey
I am receiving system messages saying I cannot connect.Close the I am receiving system messages saying I cannot connect. FAQ item.
If you are using the website portal or web services (Student Management System (SMS)), an incorrect AUSkey may be being used.
The website portal and SMS requires a standard AUSkey.
I am trying to connect to the system and get an error code ‘401’, what does this mean?Close the I am trying to connect to the system and get an error code ‘401’, what does this mean? FAQ item.
This error is related to your request for Self Service Authorisation (SSA). To use SSA your AUSkey administrator will need to set the AUSkey holder attributes through the USI Registry System. If you have not set up the access correctly, you will receive an ‘error 401’ message which will prevent you from accessing the USI Registry system. Instructions on how to set up access can be found at in Appendix 3, page 55 of the RTO user guide available here.
What can I do when I use my SMS - on a PC with Windows operating system - and receive the error message ‘? Keyset does not exist??’Close the What can I do when I use my SMS - on a PC with Windows operating system - and receive the error message ‘? Keyset does not exist??’ FAQ item.
The error message occurs when the SMS is trying to access the USI system and fails to receive a VANguard security token. Try and use another PC to see if the same error occurs. If it doesn‘t it may be advisable to reinstall the .NET Framework on the PC experiencing the issue.
What is a ’Simple Object Access Protocol’ (SOAP)?Close the What is a ’Simple Object Access Protocol’ (SOAP)? FAQ item.
SOAP is a service call that consists of a unique ‘request ID’ and ‘Org Code’. Each service call will receive a response message from the USI system.