There could be several valid reasons for the paper qualification not matching the USI Transcript. Firstly, recently completed qualifications may not have been uploaded to the National VET Provider Collections yet. This occurs quarterly for government funded training and annually for fee for service training. This website will indicate the latest quarterly and annual data that has been uploaded.
Secondly, it could be that the student did not provide their USI for that particular training or the training organisation did not submit a USI with the relevant training information to the National VET Provider Collections.
Thirdly, there are a small number of RTOs, courses and individuals that are exempt from the USI requirements. Some examples of training exempt from the USI are - training completed prior to 2015, national security and defence courses and single day courses completed before 2018.
If you have any concerns about the authenticity of the USI Transcript you should contact the relevant training organisation in the first instance. If you require further assistance, please contact us.