You must enter the passport number not the visa number. If the student hasn’t been issued with a visa you will not be able to use their international passport.
If the student hasn’t arrived in Australia yet you will not be able to create their USI.
If the passport was issued in Hong Kong: When you are creating the USI try selecting country of issue as China.
Check how the name is spelt on the Visa Grant Notice. The name details contained on the “Visa Grant Notice” is how you should enter the name in the USI creation form.
If the Visa has expired the passport won’t verify.
If the student has a new passport and they haven’t advised the Australian Department Immigration of the new details, use the OLD passport number – this should verify.
If the student has an accent (diacritic) in their name, refer to the bottom of the Passport to see how this has been interpreted e.g. ä may be interpreted to read ‘ae’. This is how you must enter the name in the USI creation form.