You can contact the USI at any time to:
- provide a compliment
- provide feedback
- request more information, or
- lodge a complaint.
To provide a compliment or feedback, about a USI policy, process, system matter or about the service you received go to our feedback page.
For more information about how we manage compliments, complaints or feedback received from customers and stakeholders, refer to our Compliments, Complaints and Feedback Policy and our feedback framework.
What happens when I make a complaint?
We respond to complaints in accordance with our Complaints Handling Policy and we seek to finalise complaints as quickly as possible.
Following receipt of a complaint, the information will be allocated to the appropriate team for investigation. When this is finalised a written response will be sent to you advising of the outcome, including where relevant, any actions taken to resolve the issue.
If you are dissatisfied with how we have handled your complaint, you may raise your concerns with the Commonwealth Ombudsman.